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Privacy Policy

Last updated: October 28, 2026

The protection of your personal data is important to EVPLUGIN E-MOBILITY SOLUTIONS LTD (“Company”). This Privacy Policy explains how we, acting as a data controller, collect and process personal data that you provide to us or that we receive from third parties. For this Policy, “personal data” means information relating to an identified or identifiable natural person, in accordance with Law No. 058/2021 of 13 October 2021 relating to the protection of personal data and privacy in the Republic of Rwanda.

Information We Collect

We encourage you to read this Privacy Policy carefully. If you do not wish your personal data to be used by us as set out in this Privacy Policy, please do not provide us with your personal data. Please note that in such a case, we may not be able to provide you with our services, you may not have access to and/or be able to use some features of the Website, and your customer experience may be impacted. We communicate with you through a variety of means and channels, including our Platform, email, phone, or text messaging on your mobile phone, although we do generally note that our preferred means of communication is SMS. Such communications may involve giving to you, as well as receiving information from you. We collect and receive the Personal Information in the following ways: The Company collects and stores the Personal Information that you provide while using our Platform including when you enter your Personal Information into data fields on the Platform as part of a voluntary registration process.

We also collect and store your Personal Information through sponsored social media platforms, events, etc. For example, you may submit your name, postal address, e-mail address, and/or other information in order to register, place orders for the Products, receive information about various Products, register for newsletters, receive offers, contact Company’s customer care service, or respond to the Company’s surveys.

To protect your privacy, you should not provide the Company with any information that is not specifically requested or that you do not wish to share. You can choose not to provide certain information, but then you might not be able to use our Platform or certain features of our Platform.

We automatically collect and store certain types of information whenever you interact with us. Such information includes information about your use of the Platform, your interaction with content and services available through the Platform. Like many websites, unidentifiable information may be collected using various technologies, such as cookies, Internet tags, and web beacons. Your Internet browser automatically transmits to the Platform some of this unidentifiable information, such as the URL of the Website you just visited and the browser version your computer is operating. Passive information collection technologies can make your use of the Platform easier by allowing the Company to provide better service, customize sites based on consumer preferences, compile statistics, analyze trends, and otherwise administer and improve the Platform. Certain features of the Platform may not work without use of passive information collection technologies. Information collected by these technologies cannot be used to identity you without additional identifiable information. We may also receive/store information about your location and your mobile device, including a unique identifier for your device.

DATA CONTROLLER means the natural person, public or private corporate body, or legal entity that determines the means of processing personal data. For the purpose of this Privacy Policy, EVPLUGIN E-MOBILITY SOLUTIONS LTD is the Data Controller. You may contact us at support@evpcharger.com.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT means an individual from whom, or in respect of whom, personal data has been requested and processed.

USER means an individual using our Service. A User may also be a Data Subject.

We might receive information about you from other sources, such as updated delivery and address information from third parties, which we use to correct our records and deliver your next purchase more easily. Further, we may receive information about you from third parties that feature our Products or promotional offers if you opt-in to receive information from us. You may also choose to participate in a third-party application or social media sites through which you allow us to collect (or the third party to share) Personal Information about you, including usage information. We may also receive information, such as marketing related or demographic information about you from third parties to enhance our ability to tailor our content and offer you the Products that we believe may be of interest to you. The Company is not responsible for the privacy practices of such third-party websites which it does not own, manage, or control.

  • The Company limits itself to collect information which is necessary to ensure accurate services and is required to process your order of the Product or provide a refund and continually improve our Products and services.
  • The following are categories of Personal Information collected and processed by us:
  • Your name, e-mail and postal addresses, phone number(s), country;
  • Date of birth, language preference, location;
  • Any open data and public records, such as information about you that is openly available on the Internet;
  • Names, addresses, and telephone numbers of people to whom purchases have been shipped, and IP addresses;
  • You may also provide us with information like financial information such as bank account or credit card or debit card or other payment instrument details, password for availing the Products at our Platform;
  • Phone numbers used to call our customer service number.
  • We may collect and use technical data and related information, including but not limited to, technical information about your device, system and application software, and peripherals, that is gathered periodically to facilitate the provision of software updates, product support and other services to you (if any) related to the Platform.

How We Use Personal Information

  • verify your identity;
  • fulfill the Product purchases and transactions;
  • communicate with you about your account and activities on the Platform;
  • sign up for our newsletter, respond to a survey or marketing communication;
  • allow us to better serve you in responding to your requests;
  • to respond to reviews, comments, or other feedback provided to us;
  • administer a contest, promotion, survey, or other site feature;
  • ask for ratings and reviews of the Products;
  • follow up with you after correspondence (live chat, email or phone inquiries);
  • allow you to log in with a social media account and share activities on your social media pages;
  • comply with our legal obligations, policies, and procedures, including relevant industry standards and the enforcement of our terms and conditions;
  • help us learn more about your shopping preferences;
  • conduct marketing and performance research to assist us in measuring our customer services, benchmarking our performance and to help us improve your shopping experiences and Product offerings;
  • send communication related to order updates and offers through e-mail, SMS, and social media channels;
  • conduct internal research on Customer demographics, interests, and behavior to better understand and serve you;
  • provide exclusive offers, tailor content and advertisements, improve the Platform, and support internal business purposes;
  • analyze trends, track web-page movements, and identify you and your shopping cart for aggregate use;
  • determine which locations containing our Products may be closest to you and provide relevant promotional offers;
  • prevent, detect, investigate, and take action against crimes (including but not limited to fraud and other financial crimes), any other illegal activities, suspected fraud, or violations of Company’s terms and conditions in any jurisdiction;
  • establish, exercise, or defend legal rights in connection with legal proceedings (including any prospective legal proceedings) and seek professional or legal advice in relation to such legal proceedings; and
  • comply with any applicable law, regulation, legal process, or enforceable governmental request.

Legal Basis for Processing

We process some Personal Information because it is necessary to perform our agreement with you, such as delivering Products ordered through the Platform. We may also process information for legitimate interests, including communicating with you and improving our services, where those interests do not override your rights.

We process information where necessary to comply with legal obligations. In limited circumstances, we rely on your consent. Where consent is required, we request it when the information is provided. You may withdraw consent by emailing support@evpcharger.com.

We may also collect and/or generate anonymized and aggregated information from your use of the Platform. We maintain a social media presence, such as a Facebook, Instagram, LinkedIn, Tik-Tok, Snapchat, and Twitter feed. You can interact with us through social media, such as by entering our contests, posting content, sharing material from our Platform, and using our social media plug-ins. When you interact with us using social media, we may receive information such as your user ID, your profile picture, photos you post, and similar information, which is often determined by your privacy settings at the relevant social media sites. We may use the information for the purposes we have described throughout this Policy. Your use of social media sites is primarily governed by the site operators’ privacy policies and terms of service, and the information you share with us and with others is largely controlled by the privacy settings you have established at those sites.

You may provide payment information when you use the Platform to buy our Products, including credit-card numbers and billing information, using third-party PCI DSS-compliant service providers. The payment information is provided directly by you, via the Platform, to the payment-processing service to which the Company subscribes. The Company does not itself process or store the payment information except as stated here. These intermediaries may not use your billing information for purposes other than processing payments on our behalf.

If you use the Platform, you are responsible for maintaining the confidentiality of your access information and password. You are responsible for restricting access to your computer, mobile device, etc., and you agree to accept responsibility for all activities that occur under your password. We cannot secure any information that you release on you own, that you request us to release or that is released through another third party to whim you have given access.

In case of our customer care support, we may record calls for quality and training purposes.

Sharing and Disclosure

  • Only the persons authorized by us shall have access to your Personal Information. We may share your Personal Information only to those mentioned below and they are either subject to this Policy or follow practices at least as protective as those described in this Policy:
  • Our affiliates and third parties;
  • Service providers who perform services on our behalf based on our instructions which services to the Customers. However, these service providers will not be authorized to use or disclose such information except as necessary to perform services on our behalf or comply with legal requirements;
  • We do not rent or sell your Personal Information to any third party.
  • Should we plan to merge/sell all or substantially all of our business to another business entity or similar other transaction or be required by that business entity, we may transfer or disclose your Personal Information to that business entity who may collect, use or disclose such information for the purposes of evaluating the proposed transaction or for operating and managing the affairs of the acquired business or for other purposes identified in this Policy.
  • We may share Personal Information with our corporate entities in accordance with this Policy to help detect and prevent identity theft, fraud, other potentially illegal acts, and abuse of the Platform.
  • We may retain other companies and individuals to perform functions on our behalf consistent with this Policy. Examples include order processing companies, courier companies, data analysis firms, customer support specialists, email vendors, web- hosting companies and fulfilment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to Personal Information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Policy.
  • In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
  • Notwithstanding anything contained in this Policy, we may disclose Personal Information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to any court orders or other legal processes. We may disclose Personal Information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms and Conditions or Policy; respond to claims that an advertisement, posting, or other content violates the rights of a third party; or protect the rights, property or personal safety of our Customers or the general public.
  • We will retain your Personal Information only as long as it is reasonably required or otherwise permitted or required by applicable law or regulatory requirements. We may also retain your Personal Information so long as it is necessary to fulfil the purposes for which it was collected (including for purposes of meeting any legal, administrative, accounting, or other reporting requirements). Your Personal Information is safeguarded against inappropriate access and disclosure, as per this Policy.
  • We also maintain appropriate and adequate administrative, technical, and physical safeguards designed to protect your Personal Information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use.
  • The Platform provides an option to all the Customers to opt-out of receiving any promotional or marketing communications from us. If you do not wish to receive any promotional or marketing communications from us, you can contact us at the address provided below.

Your Choices

You may update or correct your account information through your account settings or by contacting customer care. You may stop promotional email by using the unsubscribe link in the message or changing your account preferences.

To request removal of content you posted in a public area, email support@evpcharger.com. Removal from our Platform may not remove historical copies or caches held elsewhere on the internet.

If you have consented to the collection, use and/or disclosure of your Personal Information as identified in this Policy, you have the right to withdraw this consent at any time by writing to us at support@evpcharger.com. Where you are providing location information via a mobile app, you may turn off your location services on your device at any time. Please note that any processing that we have carried out before the withdrawal of your consent remains lawful. Provided that, notwithstanding such request, this information may be retained to comply with our legal obligations, resolve disputes and enforce our agreements.

Storage and Retention

We may store Personal Information using our own secure on-site servers or other internally hosted technology. Your Personal Information may also be stored by contracted third parties using cloud services or other technology that supports the Company’s business operations. Storage and cross-border transfers are subject to applicable Rwandan data-protection requirements.

These third parties do not use or have access to your Personal Information other than for cloud storage and retrieval, and the Company requires such parties to employ at least the same level of security that we use to protect your Personal Information. We will only use your Personal Information for those purposes and will make sure that your privacy is protected. We shall take reasonable steps to delete or permanently de-identify Personal Information that is no longer needed.

Cookies

  • We may track your preferences and activities on the Platform. “Cookies” are small data files transferred to your computer’s hard drive by a website, while using a web browser (if you allow). They keep a record of your activities on the Platform making your subsequent visits to the site more efficient. The Cookies may store a variety of information, including, the number of times that you access the Platform, registration information and the number of times that you view a particular page or other item on the Platform. The use of cookies is a common practice adopted by most major sites to better serve their clients. Most browsers are designed to accept cookies, but they can be easily modified to block cookies.
  • By continuing the use of the Platform, you are agreeing to our use of cookies. If you do not agree to our use of cookie, you can block them in your browser setting, but you may lose some functionality on the Platform.
  • We use cookies to:
  • understand and save Customer’s preferences for future visits.
  • keep track of advertisements.
  • compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
  • you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. You may look at your browser’s help menu to learn the correct way to modify your cookies.
  • if you turn cookies off, some features will be disabled. It won’t affect the Customer’s experience that makes your site experience more efficient and may not function properly.

However, you will still be able to place orders. If you post any comments or content on our Platform, you should be aware that any information you choose to provide there may be read, collected, or used by the third parties. We are not responsible for the information you choose to submit, and we cannot guarantee that third parties have not made copies of or will not use such information in any way.

Third-Party Websites and Analytics

We may display links to third-party websites. Those websites are independent from the Company, and we do not control or endorse their content. Review a third party’s terms and privacy policy before using its website. We may use third-party analytics services to evaluate Platform usage, compile activity reports, and analyze performance. Those providers may use cookies and similar technologies as described in this Policy.

Children’s Privacy

Our Platform is not designed for individuals under the age of eighteen (18), and we do not knowingly collect Personal Information from them. If we learn that we inadvertently received Personal Information from a person under eighteen, we will take steps to delete it.

Information Security

  • We endeavor to protect the Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held. We use various methods to safeguard Personal Information. They include:
  • Physical measures: locked filing cabinets, restricted office access, and alarm systems.
  • Technical tools: passwords and encryption, using generally industry best practices.
  • Organizational controls: confidentiality agreements, limiting access on a need-to- know basis, staff training and security clearances.
  • Online controls such as encryption and authentication tools to protect Personal Information from unauthorized use.
  • Firewalls are used to protect our servers and network from unauthorized access and tampering.
  • Further, we attempt to keep your Personal Information up-to-date, accurate in the best possible manner as it may be necessary for the purpose for which it was collected. We value the importance you attach to your Personal Information given to us and therefore we have (i) taken all reasonable measures and precautions to keep such information safe and secure and to prevent any unauthorized access to or misuse of the same; and (ii) enable you to review and edit the same.
  • We use regular Malware Scanning.
  • Your Personal Information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement security measures when a Customer enters, submits, or accesses information.
  • However, we shall not be liable to any Customers for any loss, damage (whether direct, indirect, consequential, or incidental) or harm caused to the Customers due to the unauthorized access or misuse of the Personal Information by any third party.

Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights in Rwanda

Subject to Law No. 058/2021 of 13 October 2021 and any lawful limitations, you may have the right to:

  • request information about the personal data we hold about you and how it is processed;
  • access your personal data;
  • request correction of inaccurate or incomplete personal data;
  • object to or request restriction of certain processing;
  • request erasure of personal data where the applicable legal requirements are met;
  • receive personal data in a structured and machine-readable format where applicable; and
  • withdraw consent at any time where processing is based on consent, without affecting processing carried out before withdrawal.

To exercise these rights, email support@evpcharger.com. We may need to verify your identity before responding. You may also lodge a complaint with Rwanda’s Data Protection and Privacy Office, the supervisory authority operating under the National Cyber Security Authority.

Do Not Track Signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service (EVP CHARGER), provide Service on our behalf, perform service-related services, or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Where appropriate, we will notify you by email or a prominent notice on the Service and update the “last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Some requests concerning your data may affect features that require that information to operate. We will not discriminate against you for exercising rights provided by applicable law.

For more information about data-protection rights in Rwanda, contact the Data Protection and Privacy Office. For questions about this Policy, email support@evpcharger.com.